Key Mart’s National Customer Accelerator Success Story with Rankly

Direction Requests

90.2%

Phone Calls

8.6%

Website Click

1.2%

Background

Key Mart needed a structured customer-acquisition system that could increase its visibility and help nearby shoppers discover, contact, and navigate to the business.

The report identified approximately 12,800 monthly searches for this type of business nearby, representing an estimated monthly value of $192,000. It also identified Saltillo Travel Center, which had 17 Google reviews, as a leading competitor.

Web Rank Digital deployed the National Customer Accelerator “Rankly” alongside the WRD Program to increase customer discovery and measure the actions generated through the campaign.

Client Name

Key Mart

Industry

Convenience Retail

Program

Rankly + WRD Program

Challenges

Increase customer discovery across Search and Maps in a market with approximately 12,800 relevant monthly searches.

Convert increased visibility into calls, website activity, and direction requests.

Maintain regular profile activity with posts, FAQs, and accurate directory information.

Use Rankly’s reporting to connect customer discovery with measurable customer actions.

Solutions Implemented

National Customer Accelerator Framework

  • Tracked Search views, Maps views, calls, website clicks, and direction requests.
  • Measured the actions customers took after discovering the business.
  • Monitored customer-acquisition performance throughout the campaign.
  • Delivered recurring reports to document visibility and engagement.

WRD Program Execution

  • Published regular business-profile posts.
  • Generated frequently asked questions for customer discovery.
  • Updated 48-49 directory listings during recurring consistency campaigns.
  • Maintained ongoing profile activity throughout the year.
  • Delivered recurring performance reports through Rankly.

Heatmap and Performance Intelligence

Rankly compared baseline heatmap audits from March 10, 2025, with updated audits from April 13, 2026.

The overall heatmap average improved from 19.9 to 18.2, representing an 8.8% improvement. Although the updated average remained outside the Top 10, the latest heatmaps showed meaningful new green and yellow visibility around the business’s central service area.

Several keywords that had virtually no measurable rankings at baseline developed Top-3 placements and stronger coverage during the campaign.

Results After 12 Months

Engagement Metrics

Key Mart achieved substantial visibility growth across both discovery channels included in the report:

  • Search Views: 1,103 — ⬆️ 161%
  • Maps Views: 1,779 — ⬆️ 137%
  • Combined Search and Maps Views: 2,882

Customer Actions and Estimated Value

Since customer-action tracking began on January 9, 2026, the report recorded:

  • 163 total customer actions
  • $2,445 estimated customer-action value
  • 147 direction requests
  • 14 phone calls
  • 2 website clicks

Improved Keyword Rankings

Water heater replacement: ⬆️ 1,258.59% improvement | Avg. rank 19.93 → 17.67 | 4.73% Top-3 coverage

Hot water heater repair: ⬆️ 1,185.21% improvement | Avg. rank 20 → 17.56 | 2.96% Top-3 coverage

Electric water heaters: ⬆️ 717.16% improvement | Avg. rank 20 → 18.24 | 1.18% Top-3 coverage

Water heater installation: ⬆️ 685.9% improvement | Avg. rank 19.76 → 17.21 | 5.92% Top-3 coverage

Water heater maintenance: ⬆️ 548.13% improvement | Avg. rank 19.91 → 17.95 | 2.37% Top-3 coverage

Water heater repair: ⬆️ 502.07% improvement | Avg. rank 19.79 → 17.79 | 3.55% Top-3 coverage

“Water heater replacement” recorded the largest reported improvement, moving from no Top-3 coverage to 4.73%. “Water heater installation” achieved the strongest final Top-3 coverage at 5.92%.

“Web Rank Digital helped us get more visibility on Google Maps and bring more customers to our store. We saw more calls, more direction requests, and stronger rankings for important searches in our market.”

Area 51 Tobacco & Vapor

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