Kenfield Plumbing’s National Customer Accelerator Success Story with Rankly

Direction Requests

95%

Phone Calls

700%

Website Click

86%

Background

Kenfield Plumbing needed a structured customer-acquisition system that could help nearby homeowners discover its water-heater services and turn that visibility into phone calls, website visits, and service inquiries.

The report identified approximately 10,400 monthly searches for this type of business nearby, representing an estimated value of $2,080,000 per month. It also identified Bill Nance Plumbing & Heating, which had 62 reviews, as a leading competitor. Web Rank Digital deployed the National Customer Accelerator “Rankly” alongside the WRD Program to improve Kenfield Plumbing’s visibility and generate measurable customer actions.

Client Name

Kenfield Plumbing

Industry

Plumbing and Water-Heater Services

Program

Rankly + WRD Program

Challenges

Increase customer discovery across Search and Maps in a market with approximately 10,400 relevant monthly searches.

Convert more water-heater searches into phone calls, website clicks, and customer inquiries.

Improve geographic rankings for service keywords with little or no Top-3 coverage.

Use Rankly’s heatmaps and performance tracking to identify stronger service areas and continued growth opportunities.

Solutions Implemented

National Customer Accelerator Framework

  • Tracked Search views, Maps views, phone calls, website clicks, and direction requests.
  • Measured neighborhood-level visibility using geographic heatmaps.
  • Compared baseline and updated rankings for water-heater service keywords.
  • Used recurring reporting to identify measurable customer-acquisition growth.

WRD Program Execution

  • Published regular business-profile posts.
  • Generated frequently asked questions related to customer discovery.
  • Drafted professional customer-review responses.
  • Maintained recurring profile activity throughout the year.
  • Delivered regular campaign reports through Rankly.

Heatmap and Performance Intelligence

Rankly compared baseline heatmap audits from March 10, 2025, with updated audits from April 13, 2026.

The overall heatmap average improved from 19.9 to 18.2, representing an 8.8% improvement. Although the updated average remained outside the Top 10, the latest heatmaps showed meaningful new green and yellow visibility around the business’s central service area.

Several keywords that had virtually no measurable rankings at baseline developed Top-3 placements and stronger coverage during the campaign.

Results After 12 Months

Engagement Metrics

  • Search Views: 775 — ⬆️ 208%
  • Maps Views: 1,191 — ⬆️ 96%
  • Phone Calls: 5 → 40 — ⬆️ 700%
  • Website Clicks: 59 → 110 — ⬆️ 86%
  • Direction Requests: 259 → 504 — ⬆️ 95%

Improved Keyword Rankings

Water heater replacement: ⬆️ 1,258.59% improvement | Avg. rank 19.93 → 17.67 | 4.73% Top-3 coverage

Hot water heater repair: ⬆️ 1,185.21% improvement | Avg. rank 20 → 17.56 | 2.96% Top-3 coverage

Electric water heaters: ⬆️ 717.16% improvement | Avg. rank 20 → 18.24 | 1.18% Top-3 coverage

Water heater installation: ⬆️ 685.9% improvement | Avg. rank 19.76 → 17.21 | 5.92% Top-3 coverage

Water heater maintenance: ⬆️ 548.13% improvement | Avg. rank 19.91 → 17.95 | 2.37% Top-3 coverage

Water heater repair: ⬆️ 502.07% improvement | Avg. rank 19.79 → 17.79 | 3.55% Top-3 coverage

“Water heater replacement” recorded the largest reported improvement, moving from no Top-3 coverage to 4.73%. “Water heater installation” achieved the strongest final Top-3 coverage at 5.92%.

“Web Rank Digital helped us get more visibility on Google Maps and bring more customers to our store. We saw more calls, more direction requests, and stronger rankings for important searches in our market.”

Area 51 Tobacco & Vapor

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